Refund Policy

Survival Gear LLC’s Return Policy applies to your purchase of any materials or products from the Survival Gear LLC through the Website (collectively, the “Product”). If you ordered an incorrect Product or need to return a Product for other reasons, you may return the Product to the Company for a refund within thirty (30) days of delivery of the Product to you, subject to the following terms and conditions:

You must first contact Survival Gear LLC by e-mail at support@survivalgearllc.com or by telephone at 877-345-1724 to request a Returned Material Authorization (RMA) number. Write the RMA number on the shipping label of each box to be returned. Please be advised that any Product returned without an RMA number or returned beyond 30 days of delivery of the Product to you, will not be accepted and will be returned to you at your expense.

Products must be un-opened in their original packaging to be accepted for return. If Survival Gear LLC elects to accept the return of an opened Product (which it may decline in its sole discretion), such opened Products are subject to a 20% restocking fee.

Survival Gear LLC does not reimburse shipping costs to return an item.

Return packages with insufficient postage will not be accepted.
Products must be returned and received by Survival Gear LLC in original condition. We will not accept Products damaged in return transit, so please be sure to package the Product well and consider insuring the package.

No returns/refunds/exchanges on discontinued items and clearance items.

If Products are originally purchased with a Gift Certificate Voucher, a Gift Certificate Voucher will be given as payment for return.

Survival Gear LLC’s refund policy only applies to Products, and does not apply to any memberships, registrations or subscriptions to Online Services.

To return an item, please call 877-345-1724, and ship to 1 Enclave Ct Saint Charles MO 63304.
Cancellation Policy

Users may cancel their subscription for Online Services at any time upon the delivery of written notice to the following: (a) by e-mail to support@survivalgearllc.com, or (b) by U.S. mail or other delivery to Survival Gear LLC, Attn: President, 1 Enclave Ct Saint Charles MO 63304